Refund policy

Return & Refund Policy

Thank you for shopping at www.rmcomponents.com.au. We appreciate your business, and we want you to be completely satisfied with your purchase. If for any reason you're not entirely happy, we're here to help.

Returns

• You have 30 calendar days from the date you received your item to request a return.
• Custom Orders (e.g., custom cuts) are non-returnable. Please ensure that you have the correct cutting list before purchasing, as we cannot accept returns on cut extrusions.
• Accessories are eligible for return; however, return shipping is at the buyer's expense.
• If the item has been deemed to have a manufacturer's fault, it will either be replaced or refunded (excluding any freight charges).
• The item must be unmodified and in its original condition.
• A receipt or proof of purchase is required for all returns.

Refunds

• Once we receive your returned item, we will inspect it and notify you that your return has been processed.
• We will promptly update you on the status of your refund following the inspection of the returned item.
• If the return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping

• Return Shipping Costs: You will be responsible for paying the shipping costs to return the item to us.
• Non-refundable Shipping Costs: Shipping fees are non-refundable.
• If a refund is issued, the return shipping cost will be deducted from the refund amount.

We strive to provide excellent customer service, so if you have any questions or need further assistance, don’t hesitate to contact us.